KriaaNet secured an award to provide Managed Network Operations Center (NOC) Monitoring Services for the National Gallery of Art (NGA), supporting the continuous monitoring and operational stability of the agency’s critical IT infrastructure.
Under this effort, KriaaNet delivers Tier 1 NOC monitoring services during evenings, nights, weekends, and holidays, ensuring round-the-clock visibility into NGA’s network environment and rapid response to operational incidents. The service supports a hybrid IT infrastructure consisting of approximately 300 networked devices, including multi-cloud platforms, enterprise network equipment, security systems, and critical facility infrastructure.
Supporting a Complex Hybrid IT Environment
KriaaNet monitors and supports a diverse technology environment that includes:
- Multi-cloud platforms including AWS, Azure, Oracle, and Google Cloud
- Cisco core network infrastructure and Juniper edge devices
- FortiGate firewalls and enterprise security systems
- Windows and Linux servers supporting mission applications
- Building automation systems and IP-based UPS infrastructure
- Physical security and surveillance networks
Proactive Monitoring and Rapid Incident Response
Using enterprise monitoring platforms such as SolarWinds, Nagios, Cacti, Uptime Robot, and WhatsUp Gold, KriaaNet provides proactive infrastructure monitoring with defined service performance standards:
- 24/7 after-hours monitoring coverage with rotating Tier 1 NOC technicians
- Initial response to critical incidents within 15 minutes
- Resolution of the majority of Tier 1 issues within one hour
- Structured escalation procedures to NGA IT Operations for high-impact events
- Comprehensive reporting, including daily incident summaries, weekly trend analysis, monthly performance reports, and quarterly root cause analysis
Strengthening Operational Resilience Through this engagement, KriaaNet helps the National Gallery of Art maintain high availability across mission systems, reduce downtime through proactive monitoring, and strengthen IT resilience across its hybrid infrastructure environment.